Client Operations Manager
January 2020 — 2024
Bollore Transport and Logistics S.C. / AGL Logistics Ethiopia S.C.
A joint venture with his previous company, CLS Logistics Services P.L.C.; renamed AGL Logistics Ethiopia S.C. in June 2023.
- ▸Identify, develop and implement solutions to resolve issues.
- ▸Support company and team vision and values through role modeling and coaching.
- ▸Delegate responsibilities to team members and monitor performance.
- ▸Help with training, development, and hiring new staff.
- ▸Report to senior management and customers on a weekly basis.
- ▸Train new operational teams; check pre-alert documents to start clearance.
- ▸Receive original documents from clients and initiate the clearance process.
- ▸Follow up and update Djibouti and Ethiopia clearances for clients.
- ▸Prepare E2E reports and service invoices through to payment readiness.
- ▸Arrange weekly client meetings briefing all active shipments.
- ▸Update and share Statements of Account (SOA); close files.